Contacting Support
The following are ways to receive support for Teamprise.
Knowledge Base
The Teamprise knowledge base is a repository of common hints, tips and
work-arounds. You can visit the knowledge base at:
http://kb.teamprise.com. If
you are unable to find help about your topic of interest or need more
information, then post a question to the forum or contact support via
one of the other means below.
Forum
The Teamprise public forum is an excellent resource for information and
troubleshooting tips. Teamprise engineers monitor this forum and weigh
in frequently with answers to your questions. You can visit the forum at:
http://support.teamprise.com.
Teamprise User's Guide
The Teamprise Plug-in and Teamprise Explorer User's Guides provide an overview of the
operations that are available when using the Teamprise Client Suite to connect to a Team
Foundation Server. The Plug-in User's Guide explains procedures for tasks such as adding
Eclipse projects to TFS, importing existing projects from TFS into Eclipse, and keeping local
and remote workspaces synchronized. The Explorer User's Guide provides guidance on basic
procedures such as adding and editing files, and more advanced operations such as branching and merging.
http://help.teamprise.com
Email
In some cases you may wish to email our support team a log file of an
error. Please tell us which version of Teamprise you are using and your
operating system. Provide a detailed description of the problem, including
what you were doing when the problem happened and any steps you have
already taken to try to resolve the issue. In most versions of the
Teamprise client you will find a Teamprise Support... option in the
help menu. Selecting this will show you all the relevant information
you may need to send to support. The "Export Diagnostic Data..." button
will package up this information in a zip compressed file so that you may
email it to support if you wish. Send email to:
support@teamprise.com.
Phone
Phone support is available for those who wish to contact a technician
directly. You can reach a customer support person by calling (217)
356-8515, ext. 2. Phone support is available weekdays from 8:30 am
to 5:00 pm Central Time.